Trail Chasers Fulfillment Insights

Order Timing: Orders received Monday - Friday by 3:00 PM EST will ship the same day. Orders received after 3:00 PM, on weekends, or on holidays will ship the next business day.

The metrics shown below apply to all orders from an external independent auditor. Time window: 30 days | Promised delivery date: 9/9/2024 - 10/9/2024

Handling: All Trail Chasers orders are processed and packed with care to ensure safe delivery. Any special handling instructions or requirements should be communicated at the time of purchase by contacting Customer Service at info@trailchasers.com.

As of 9/9/24* Trail Chasers outbound shipping packages were handed off to carriers on average 1.1 days before our promised handling time. Handling time (promise): 1.6 days, Handling time (actual): 0.5 days

Tracking: Shipper Tracking Numbers are confirmed and sent with each Trail Chasers purchase order.

As of 9/9/24* Trail Chasers carriers delivered packages on average 1.1 days before our promised transit time. Transit time (promise): 5.4 days, Transit time (actual): 4.3 days

Delivery Time: Standard ground domestic shipping to USA & Canada typically takes 3-5 business days after the order is shipped.

As of 9/9/24* Trail Chasers buyers received packages on average 2.3 days before the promised delivery date. Promised delivery time: 7.1 days, Actual delivery time: 4.8 days.

Business Hour Delivery Rate: As of 9/9/24* Trail Chasers B2B customers received 89% of Trail Chasers shipments within business hours, while the target is 95%.

Promise extensions: A delivery promise is a commitment made by a brand to deliver customer orders within a specified time frame. It is an assurance provided to the customer that immediately improves the customer experience. The delivery promise is typically based on various factors such as the availability of the item, processing time, shipping method, and estimated transit time.

As of 9/9/24* Trail Chasers delivery promises were extended by 0.0 days on average to reduce late deliveries to buyers. Promise extensions: 0.0 days, On-time delivery without promise extensions: 95.6%, On-time delivery with promise extensions: 95.6%.

International Shipping: Trail Chasers currently does not offer shipping outside the United States and Canada. To Canada we offer FREE shipping. Delivery times will vary based on Canadian destination.

Trail Chasers Survey Markers and Marking Flags Ship Free To USA & CAD:

Alabama, Alaska, Arizona, Arkansas, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming

Some exceptions may apply for remote locations